Frequently Asked Questions

Have a question? You're in the right place! ❤️

I've put together answers to some of the most common questions about my digital artwork, downloads, and how you can use your designs.

If you don't find what you're looking for, don't hesitate to reach out. I'm always happy to help!

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1. How will I receive my digital artwork after purchasing?

All artwork at Rustic Haven Creative is sold as a digital download, so there's no waiting for a package in the mail!

Once your purchase is complete, your digital files will be available through the download instructions provided with your order.

Please remember that no physical product will be shipped.

2. What file formats will I receive with my purchase?

The file formats included with each design will be listed in the product description.

Depending on the artwork, your purchase may include PNG, SVG, JPG, or other digital file formats.

Please read the product description before purchasing to make sure the included files will work with your software or equipment.

If you're unsure whether a design will work for your project, feel free to contact me before purchasing. I'm happy to help!

3. What should I do if I'm having trouble downloading my files?

Having trouble with your download? Don't worry! Technology doesn't always cooperate, and I understand how frustrating that can be.

First, check your order confirmation email for your download instructions. You may also want to check your spam or junk folder.

If you still can't access your files, please reach out through the Contact page on my website with your order number and a brief description of the problem.

I'll be happy to help you get things sorted out!

4. Can I use your digital designs to make products to sell?

Yes! I love seeing other makers and small-business owners bring my artwork to life!

When you purchase a completed digital design from Rustic Haven Creative, you're welcome to use it to create and sell unlimited finished physical products, such as T-shirts, mugs, tumblers, signs, and more.

However, the original artwork cannot be altered, resold as a digital file, shared, or redistributed. Selling printed transfers or using third-party printing services also requires separate written permission.

Individual clipart has different permissions, including certain uses in original digital compositions.

Please review my Digital Artwork License & Terms of Use page for the complete details before using your purchase commercially.

5. Can I change the colors, add text, or edit your digital designs?

My completed digital designs are sold as finished artwork and cannot be recolored, edited, altered, or have additional text or graphics added to them.

You are welcome to resize a design proportionally to fit your finished physical product, as long as the original artwork remains unchanged.

Individual clipart comes with different creative-use permissions, allowing you to incorporate it into qualifying original compositions.

Please review my Digital Artwork License & Terms of Use for full details about what is and isn't permitted.

If you're ever unsure about how you can use a design, please reach out before making changes. I'm happy to answer your questions!

6. Can I use your clipart in digital designs I create to sell?

Yes! Individual clipart purchased from Rustic Haven Creative includes permission to create and sell qualifying original digital compositions.

Your finished composition must include substantial creative work of your own, generally at least 50% original contribution. My clipart should be a supporting element rather than the main focus of your design.

Simply adding words, a border, or a background to my clipart does not qualify as a new original design.

Your finished digital composition must be flattened so the original clipart cannot be extracted or reused separately. You may not alter, resell, share, or redistribute my original clipart files.

This permission is included with your clipart purchase—no additional license is required!

Please review my Digital Artwork License & Terms of Use for the complete guidelines.

7. Can I use a printing company or print-on-demand service to make products with your designs?

My digital artwork is licensed for use on finished physical products that you create using your own equipment.

Using third-party printing companies, print-on-demand services, or outside production partners requires my written permission before placing an order.

If you need printed DTF transfers, please contact me! I may be able to help you purchase transfers directly through Rustic Haven Creative.

Purchasing a digital design does not give you permission to produce or sell transfers yourself.

For complete details, please review my Digital Artwork License & Terms of Use.

8. Do you offer refunds on digital downloads?

Because digital artwork is delivered electronically and cannot be physically returned, all digital download purchases are generally final sale.

I want you to be happy with your purchase, though! If you receive an incorrect file, experience a technical issue, or have trouble accessing your download, please contact me with your order number.

I'll do my best to help resolve the problem.

Refunds or other remedies will be provided when required by applicable law.

9. Can I share my purchased digital files with friends, family, or other crafters?

I truly appreciate you wanting to share my artwork with others! ❤️

However, each digital purchase is licensed to the original purchaser only. The original files cannot be shared, gifted, copied, resold, or redistributed to anyone else.

This also includes uploading files to Facebook groups, shared Google Drive folders, public Canva or Cricut templates, or other places where someone could download or access the artwork.

If a friend or fellow crafter loves one of my designs, I'd be so grateful if you directed them to Rustic Haven Creative so they can purchase their own copy.

Thank you for helping protect the time, creativity, and heart that go into my artwork!

10. Can I use your artwork in my business logo or trademark?

My digital artwork is created for personal projects and permitted commercial products, but it cannot be used as part of a business logo, trademark, or other permanent brand identity.

Purchasing a design gives you permission to use it according to the included license, but ownership and copyright of the original artwork are not transferred to you.

You're welcome to use my designs on finished physical products you sell, as long as you follow the Digital Artwork License & Terms of Use.

If you're unsure whether your intended use is allowed, please contact me before purchasing. I'm always happy to answer questions!


11. Do I need to purchase a separate commercial license?

No additional commercial license is needed for the uses already permitted with your purchase!

Completed digital designs include permission to create and sell unlimited finished physical products using your own equipment, provided the original artwork remains unchanged.

Individual clipart includes additional permissions for creating qualifying original digital compositions.

Certain uses, including third-party printing, print-on-demand services, and producing printed transfers, are not automatically included and require separate written authorization.

Please review my Digital Artwork License & Terms of Use before purchasing so you know exactly what is included.

12. Will I receive a physical product with my purchase?

No physical products are shipped from Rustic Haven Creative.

My shop is now dedicated entirely to digital artwork and clipart that you can download and use for your own creative projects.

That means you won't receive a printed shirt, mug, sign, sticker, or other physical item with your purchase.

Instead, you'll receive digital files that you can use according to the license included with your purchase.

I love being able to share my creativity with fellow makers and can't wait to see what you create!

13. Do you accept requests for custom digital artwork?

Have an idea for a design you'd love to see? I'd love to hear about it!

You're always welcome to contact me with your ideas or suggestions for future artwork.

While I can't promise that every request will become a finished design, I genuinely enjoy hearing what fellow makers and crafters are looking for.

If you're interested in a personalized or custom design, please reach out to discuss whether it's something I'm currently able to offer.

Thank you for sharing your creative ideas with me! ❤️


14. What if I have a question that isn't answered here?

I'm always happy to help! ❤️

If you have questions about a design, file compatibility, licensing, or anything else related to Rustic Haven Creative, please don't hesitate to reach out.

You can contact me through the Contact Us page on my website.

I'm a one-woman business, so I personally handle your messages and do my best to respond as quickly as possible.

Thank you for supporting my little creative business. I truly appreciate each and every one of you!